Store Policy

The following document outlines our Privacy Policy. Date: June 2020

This Privacy Notice helps you to understand how we use your personal information, who we share it with and the rights that you have. This Privacy Notice applies if you shop on our website or if you share your personal information through a third party eg Etsy, Ebay.

 
Your Rights?

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You have a number of ‘Data Subject Rights’, below is some information on what they are and how you can exercise them. There is more information on the Information Commissioners website ico.org.uk

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• Right of access – You have the right to request a free copy of the personal information that we hold about you.

• Right to rectification – If you think any of your personal information that we hold is inaccurate, you have the right to request it is updated. We may ask you for evidence to show it is inaccurate.

• Right to erasure (also known as the Right to be Forgotten) and the Right to restriction of processing – You have the right to request that we stop processing, or delete, all of your personal information that we hold. If you exercise this right we will keep a note of your name linked to your request and it won’t prevent us from processing any new information you provide to us subsequently.

• Right to data portability – You have the right to ask us to electronically move, copy or transfer your personal information in a machine readable format.

• Rights with regards to automated decision making – we do not use automated decision making based on personal data

• Right to withdraw Consent – Where we are relying on your consent for processing you can withdraw or change your consent at any time.

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The above rights may be limited in some circumstances, for example, if fulfilling your request would reveal personal information about another person, if you ask us to delete information which we are required to have by law, or if we have compelling legitimate interests to keep it. We will let you know if that is the case and will then only use your information for these purposes. You may also be unable to continue using our services if you want us to stop processing your personal information.

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If you have any general questions or want to exercise any of your rights please contact us at the email below. Our security procedures mean that we may need to request proof of identity before we disclose personal information to you in response to any request.

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We encourage you to get in touch if you have any concerns with how we collect or use your personal information. You do however also have the right to lodge a complaint directly with the Information Commissioners Office, the data protection regulator in the UK, their contact details can be found on their website www.ico.org.uk

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The lawful bases we use to process data

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We will only ever process your information if we have a lawful basis to do so. The lawful bases we rely on are;

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• Contract – This is where we process your information to fulfil a contractual arrangement, we have made with you.

• Consent – This is where we have asked you to provide explicit permission to process your data for a particular purpose

• Legitimate Interests - This is where we rely on our interests as a reason for processing, generally this is to provide you with the best products and service in the most secure and appropriate way.

• Legal Obligation – This is where we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria

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The information we collect and how we use it

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We collect and use the information that you provide to us directly, either on our website or via third parties who sell and deliver our products and services. We also use cookies and other similar technologies to collect information from your devices when you interact with our website (you can find out more information in our cookie policy); we keep emails, messages and reviews, and we take and provide your personal information from and to a number of third parties to help us manage your orders and deliveries, eg Etsy, Ebay, Hermes and Royal Mail

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To process any orders that you place with us and to facilitate any returns (Contract)

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• We take payment details to process payment for any credit or debit card orders you place with us. We share these details with our chosen payment processors (for example Paypal) 

• We use your account information plus your chosen delivery address details to; deliver your purchases and keep you informed of their status, and to process any returns.

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To provide customer service to you and keep in touch (Legitimate interest)

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• We keep emails, messages and reviews when you contact us or interact with us on social media. We use this information to manage your queries or complaints effectively, for quality monitoring and to continually improve our services 

• When you shop with us we may keep you up to date with news of products and services including offers, promotions and sale information, unless you tell us you don’t want us to.

• We use your account information to notify you about important service messages, such as material changes to this policy, product recalls

• We gather information about the devices you use to access our sites (desktop and mobile) for example your IP address and device type, to ensure the site is secure and works across multiple platforms.

• We use information for Logistics planning, demand forecasting, management information, dealing with errors on our site, and general research and development of products and services

To promote our products and improve our range (Legitimate Interest)

 

• We keep a record of how you interact with our website and any marketing, we use this data, along with purchase history, demographics, account information and third party information, for marketing purposes.

• We receive aggregated and anonymised information about site visits, listing or page views, number of orders placed, value of orders and other statistical data from third party sites eg Etsy, Facebook, to help us identify popular products and marketing opportunities 

• We may share insights about our customers (in an anonymised and aggregated format) with the companies whose products we sell. This helps them better understand the different profiles of customers.

• We or our third parties may contact you to take part in customer satisfaction surveys or provide reviews, if you respond we collect your feedback. We use this information to develop the products and services we offer.

• We use all information, including third party data in the development of new products, services, and systems to ensure they work as expected and will be useful to our customers.

To fulfil our legal obligations (Legal obligation)

 

• We use your data to ensure we comply with any requirements imposed on us by law or court order, including disclosure to law or tax enforcement agencies and authorities or pursuant to legal proceedings.

• We will share data with regulatory and other official bodies if they make formal requests.

• We will maintain records to meet regulatory and tax requirements.

• We will use your account information to contact you in connection with product recalls or other similar product quality issues and to comply with our legal obligations in connection with the sale of age restricted products.

How long we keep your personal for

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We keep your personal information generally for seven years to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

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We consider you a customer if

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• for 2 years from the point you last made a purchase from our website, or

• during any time we are managing a customer service request from you.

Sending information outside the European Economic Area

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Our main operations are based in the UK and your personal information is generally processed, stored and used within the UK and other countries in the European Economic Area (EEA). In some instances your personal information may be processed outside the European Economic Area. For example, where we use third parties.

Third-party apps, websites and services

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If you use any third-party apps, websites or services to buy our products or access our services, your usage is subject to the relevant third party's terms and conditions, cookies policy, and privacy notice. For example, if you interact with us on social media, your use is subject to the terms and conditions and privacy notices of the relevant social media platform (Facebook, Instagram etc.). The same stands if you use third-party services, like Etsy, Ebay, as your use of the service is subject to their applicable terms and conditions. We may be required to share customer information relating to transactions and use of such third-party services with that third party.

How you can get in touch

 

Should you need to contact us please email: rusticgiftcompany@gmail.com