Returns POLICY

Return & Exchange Policy

We want you to be happy with your purchases.

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If for any reason you are not happy with your purchase, return it to us in an unused condition within 14 days for an exchange or refund of the full purchase price including the original postage cost. You are required to pay the return postage costs unless the item received was faulty. 

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Goods that are received damaged will be refunded or replaced. All we ask is that you keep the original packaging and email a photograph to us so that we can claim from our postal carrier.

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If your item arrives damaged please make sure you contact us within 24 hours of receipt.  We cannot be held responsible for damages reported after this time.

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We will also require you to supply us with photographs of the damage within 48 hours in order for us to claim from our couriers. 

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Please email us at rusticgiftcompany@gmail.com and we can discuss your returns prior to you sending it back.

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Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

Refunds will be processed within 72 hours of receiving the returned goods.